Shipping Policy

At Geenzee, we are committed to delivering your orders in a timely and secure manner. Once your order is confirmed, it is processed within 1–2 business days. Shipping timelines may vary based on your location and product availability, but we strive to deliver all orders within 3–7 business days. In case of any unexpected delays, our team will keep you informed via email or SMS.

We offer standard and express shipping options during checkout, depending on your delivery location. Shipping charges, if applicable, will be clearly displayed before you complete your purchase. Occasionally, we may offer free shipping promotions which will be automatically applied at checkout.

All orders are packaged carefully to ensure they reach you in perfect condition. Once your order is shipped, a tracking number will be shared with you so you can monitor your parcel’s journey in real-time. If your order includes multiple items, they may be shipped separately to avoid delays.

Please ensure your shipping address is accurate and complete. Geenzee will not be responsible for failed deliveries due to incorrect or incomplete information provided by the customer. If a package is returned to us due to an incorrect address, additional shipping charges may apply to re-send the item.

In the rare event that your parcel is lost or damaged during transit, please contact us immediately. We will coordinate with the shipping provider to resolve the issue and ensure that you receive your order or a suitable resolution.

By placing an order with us, you agree to the terms outlined in this Shipping Policy. For any assistance, our customer support team is always ready to help at support@geenzee.com.